How soon can I expect delivery?
Delivery is currently free of charge on all items sold on the site. Provided your order is placed by 3pm, and your order is over £25, it will be sent by Special Delivery (available Monday-Thursday, except Bank Holidays), and delivered to you by 1pm the next working day. If your order is placed on a Friday, we will still send it via Special Delivery, however we cannot guarantee a Saturday delivery time.
If your order is under £25, it will be sent by Recorded Delivery, first class, and will be delivered to you within the following 1-3 working days. If a product is not currently in stock, the product availability times will be shown clearly on the product pages.
Delivery of all products is within the UK mainland only. In an order containing multiple product types, each product may be despatched separately and therefore delivery of all products cannot be guaranteed on the same day even where an order requests several different products to be sent to the same address.
Orders weighing over 2kg will be sent by Transplus, our chosen courier service. Delivery will be the following day (including Saturday), provided your order is placed with us by 3pm.
Delivery of Goods - Signature Required
If the recipient is in, our carrier will always ask for a signature. If no-one is at home, the carrier will attempt to leave the delivery with a neighbour. The carrier will leave a card with details of where the delivery is or how a new delivery may be arranged.
Totally Active takes no responsibility for loss, damage or theft of any goods once they have been signed for. Any discrepancy between the quantity ordered and the quantity delivered, including non-delivery, must be reported to Totally Active within 24 hours of receipt.
Delivery Guarantees
We will make every effort to deliver your goods by the following day (provided your order is placed by 3pm). However, we rely on the Royal Mail and Transplus services, and cannot guarantee they will meet deadlines.
We cannot guarantee next day delivery to the following postcodes due to Royal Mail delivery guarantee exemptions:
- AB30-39 Aberdeen
- AB41-45 Aberdeen
- AD51 Aberdeen
- AB52 Invenurie
- AB53-56 Aberdeen
- GY1-9 Guernsey (including Aldernery, Herm and Sark)
- HS1 Stornoway
- HS2 Lewis
- HS3 Harris
- HS4 Scalapay
- HS5 Leverburgh
- HS6 N. Uist
- HS7 Benbecula
- HS8 Erisksay
- HS8 S Uist
- HS9 Castlebay (Barra)
- IM-All (exept IM1) Isle of Man
- IV-All (except IV1) Inverness
- KA27 Arran
- KA28 Cumbrae
- KW All
- PA20-49
- PA60 Jura
- PA61 Colonsay
- PA62-75 Mull
- PA76 Iona
- PA77 Tiree
- PA78 Coll
- PH15-29, 31-40, 45-50 Perthshire
- PH30 Corrour
- PH41 Mallaig
- PH42 Eigg and Muck
- PH43 Isle of Rum
- PH44 Canna
- PO30-41 Isle of Wight
- TR21-25 Isles of Scilly
- ZE1 Lerwick
- ZE2-3 Shetlands
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