General questions that you may need answering, including details on our products, our price policy, or technical issues.
- How do you protect personal information I give you as a result of placing an order?
- I'm having difficulty using the website, is there someone I can speak to?
- Keeping in Touch with You
- Our Price Policy
- Product Display
- Site Changes
- Technical Issues
- Who should I contact if I have a query?
How do you protect personal information I give you as a result of placing an order?
This website takes every precaution to protect our users' information. When any users submit sensitive information via the website, your information is protected both online and offline.
We use a secure server for any pages where you give us personal information during the course of placing an order. These pages can be identified by the display of a small padlock icon in the bottom right-hand corner of your browser, and by the URL of the page beginning with https://, rather than the normal http://
We do everything in our power to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, order shipping, billing or customer services) are granted access to personally identifiable information.
We do not ask for sensitive information such as credit card numbers online. All payment processing is carried out by a company called Protx who supply us with a secure server for our online payment service, which is secured by encryption methods. Using this site is extremely safe, with all credit card and personal details being encrypted.
For more details on the Protx service, please visit their website: http://www.protx.com/
useful 
not usefulI'm having difficulty using the website, is there someone I can speak to?
If you have any problems using or navigating around our website, please do not hesitate to call us on 0800 138 0764 or e-mail us on
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and one of our friendly advisors will be able to help.
useful not usefulKeeping in Touch with You
We want to keep you up to date with key information about new ranges, promotional offers and what's coming soon to Totally Active. We may also use your details to send you information about other goods and services we sell or for our research purposes.
If you have registered to receive email newsletters from us regarding the website, you can remove your email address from our list by using the unsubscribe links in the emails we send you.
useful not usefulOur Price Policy
We constantly monitor competitor prices to ensure you receive the very best products and a first class service. We aim to provide you with prompt delivery, excellent value, and outstanding service.
Please e-mail us
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if you have any questions about our prices.
useful not usefulProduct Display
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, may greatly affect the colours you actually see on the screen. Totally Active cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture, or detail of merchandise will be accurate / the same as the actual product.
useful not usefulSite Changes
Our goal is to keep this website fresh and exciting. We create timely and relevant editorial to replace content that becomes out-dated or inaccurate, and move and expand portions of the site. We cannot guarantee that something you may have seen on a previous visit will still feature on our website when you visit again. We reserve the right to make changes to the website without prior notice.
useful not usefulTechnical Issues
Given the unpredictability of technology and the online environment, Totally Active does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements.
As a visitor to, and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our site. In effect, you agree that your access will be subject to the terms and conditions in this legal notice and that such access is undertaken at your own risk.
Totally Active shall not be liable for damages or losses of any kind which you may incur from your use of or inability to access this site.
useful not usefulWho should I contact if I have a query?
Please e-mail us at
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or call us free on 0800 138 0764 and we will be more than happy to help you.
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